AUTOLIND ORDER FULFILMENT

Shipping & Delivery Policy

Clear dispatch and delivery estimates, free standard shipping and duties included for all destinations currently supported by Autolind.

Free standard shipping Available for all destinations currently supported by Autolind.

1–3 business days Order handling time for products marked in stock.

10–20 business days Estimated transit time after an order has been dispatched.

Duties included Applicable import duties and import taxes are covered.

1. Supported Destinations

Autolind currently accepts consumer orders for delivery to the following countries:

United States

Canada

United Kingdom

Australia

Destinations not listed above are currently unavailable at checkout. Delivery availability may also depend on the complete delivery address, local service coverage and any applicable product restrictions.

2. Order Processing and Dispatch

Products marked “In Stock”

In-stock products are normally processed and dispatched within 1–3 business days after payment has been confirmed.

Products marked “Pre-Order”

Products clearly marked as pre-order are expected to be dispatched within 14 calendar days after payment has been confirmed.

If we cannot dispatch a pre-order product within 14 calendar days, we will contact the customer before extending the dispatch period. The customer may accept a revised dispatch estimate or cancel the affected item for a full refund.

Quality check before dispatch: products receive factory quality control and an individual Autolind inspection before leaving our Shanghai fulfilment location.

Operating and shipping address Room 1102, Building 5, Lane 1155, Haibo Road,
Jiading District, Shanghai, 201803, China

3. Estimated Delivery Times

The estimates below begin after an order has been dispatched. They are planning estimates and are not guaranteed delivery dates.

Destination	Order handling time	Estimated transit time	Estimated total for in-stock products
United States	1–3 business days	10–20 business days	Approximately 11–23 business days
Canada	1–3 business days	10–20 business days	Approximately 11–23 business days
United Kingdom	1–3 business days	10–20 business days	Approximately 11–23 business days
Australia	1–3 business days	10–20 business days	Approximately 11–23 business days

For pre-order products, allow up to 14 calendar days for dispatch before the estimated transit time begins.

Customs processing, severe weather, peak-season demand, remote-area delivery, carrier disruption and circumstances outside our reasonable control may extend these estimates.

4. Free Shipping and Duties Included

Autolind currently provides free standard shipping to the United States, Canada, the United Kingdom and Australia. No minimum order value is required.

For orders delivered to these supported destinations, applicable import duties and import taxes associated with the cross-border delivery are included in the amount paid to Autolind. Customers should not be required to pay the same covered import charge again when receiving the parcel.

If a duty-paid delivery service cannot be arranged for a particular order, Autolind will contact the customer before dispatch. The customer may accept revised terms or cancel the affected order for a full refund. We will not dispatch the order under changed tax or duty terms without the customer’s agreement.

Free shipping and duties included do not cover additional costs caused by an incorrect or incomplete address, customer-requested rerouting, repeated delivery attempts, storage, refusal of delivery or other customer-directed changes.

5. Shipping Method and Tracking

Autolind selects a suitable tracked shipping service according to the destination, parcel characteristics and available delivery routes. The specific carrier may therefore vary between orders.

When tracking becomes available, it will be sent to the email address used for the order. Tracking may take several business days to display its first movement after the dispatch notification has been issued.

Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an address error. We cannot guarantee that an address can be changed after dispatch.

6. Delayed, Lost or Damaged Parcels

If a parcel appears significantly delayed, arrives damaged, is incomplete or cannot be located, contact Autolind with your order number and any available photographs, videos, tracking information or delivery records.

Orders with optional Shipping Protection

At checkout, customers may be offered: “Shipping Protection ($2.00 per item) — Covers transit damage & loss (optional).”

Eligible protected claims receive priority review. After a claim has been approved and the requested evidence or carrier confirmation has been received, Autolind will normally dispatch a replacement within 3 business days, without an additional product charge or standard shipping charge.

Orders without Shipping Protection

Orders without optional Shipping Protection remain eligible for our standard claim-review process. Standard reviews normally take 3–5 business days after the requested evidence has been received.

Confirmed transit loss or transit damage will be handled with an appropriate remedy in accordance with this policy and any mandatory consumer rights that apply.

Shipping Protection changes the claim-handling service and response priority. It does not replace or remove mandatory consumer rights.

7. Evidence for a Delivery Claim

To help us investigate a delivery claim, please provide the following information where reasonably possible:

Your order number.
A short explanation of what happened.
Clear photographs or a short video showing the issue.
A photograph of the outer packaging and shipping label.
Any relevant tracking or delivery information.

For visible transit damage, missing contents or an incorrect item, please contact us within 72 hours of delivery where reasonably possible.

Reporting an issue later does not remove rights that cannot legally be excluded, but a delay may make carrier verification more difficult.

8. Returns After Delivery

Delivery completion does not remove a customer’s right to request an eligible return. Eligible unused products may be returned under the conditions and time limits described in our Returns, Refunds & Warranty Policy .

Please contact Autolind before sending a return so that we can provide return authorization and the relevant instructions. Approved returns must be sent to the following authorized return address:

Authorized return address Autolind Returns
Room 1102, Building 5, Lane 1155, Haibo Road,
Jiading District, Shanghai, 201803, China

Do not send a return to another address printed on a parcel or carrier label. Unauthorized returns may be delayed or may not be identifiable.

9. Contact Autolind

Contact us if you need help with an existing shipment. Please include your order number so that we can locate the order more quickly.

Legal operator:
Kunshan Duolinda E-commerce Co., Ltd.
昆山市多邻达电子商务有限公司

Email: service@autolind.com WhatsApp: +86 186 2128 2783

Support hours:
Monday–Friday, 10:00–19:00 China Standard Time (UTC+8).

We aim to reply within 1 business day.

Complete company and contact information is available in our Business Information & Legal Notice .

Consumer rights: nothing in this policy is intended to exclude, restrict or replace mandatory consumer rights or remedies that apply under the laws of the customer’s country.

Last updated: 3 August 2026.