Returns, Refunds & Warranty Policy

1. Scope of This Policy

This policy applies to consumer purchases made directly through autolind.com. Products purchased through another marketplace, reseller or retail channel are generally subject to that seller’s return process.

Custom, wholesale, OEM/ODM, sample and made-to-order purchases may be governed by separate written terms agreed before production or payment.

2. 30-Day Voluntary Returns

Autolind accepts eligible returns of both defective and non-defective products. If you change your mind, order the wrong model or no longer need the product, contact us within 30 calendar days after delivery.

Condition required for a voluntary return

• The product must be new, unused and uninstalled.
• The protective liner or backing must not have been removed.
• The cleaning kit, installation guide and any other supplied accessories must be included.
• The product should be returned in its original packaging where reasonably possible.
• You must provide your order number or another reasonable proof of purchase.

For a change-of-mind return, duplicate order or incorrect customer selection, the customer is responsible for arranging and paying for tracked return shipping to the authorized return address in Shanghai.

Autolind does not charge a restocking fee for an approved return that satisfies the conditions of this policy.

3. Damaged, Lost, Incorrect or Incomplete Deliveries

We inspect and pack every order before dispatch, but international transport can occasionally result in damage, loss, incorrect delivery or missing contents.

Contact us as soon as reasonably possible. For visible damage, an incorrect item or missing contents, notifying us within 72 hours after delivery helps us investigate the shipment promptly.

Please provide where reasonably possible:

• Your order number.
• A clear description of what happened.
• Clear photographs or a short video showing the product and problem.
• A photograph of the shipping label and outer packaging.
• Any relevant tracking or delivery information.

Retain the product and packaging until we confirm whether they are needed for the claim. The requested 72-hour notice helps with carrier verification; it is not intended to remove a longer notification period or remedy required by applicable law.

Where an incorrect item, missing component, confirmed transit loss, confirmed transit damage or qualifying product defect is involved, Autolind will provide an appropriate remedy. Depending on the circumstances, this may be a replacement, refund or another remedy required by applicable law.

If an incorrectly supplied, damaged or defective product needs to be returned, Autolind will provide an approved return method, cover reasonable tracked return shipping or confirm that no return is required.

4. Optional Shipping Protection

At cart or checkout, customers may be offered: “Shipping Protection ($2.00 per item) — Covers eligible transit damage & loss (optional).”

Shipping Protection changes claim priority and replacement timing. It does not remove or reduce a remedy or mandatory consumer right available to a customer who did not purchase it.

The Shipping Protection fee is refundable when an order is cancelled before dispatch. After dispatch and commencement of the service, the fee is normally non-refundable unless required by law or the refund results from an Autolind error.

5. Product Quality & Voluntary Limited Guarantee

Autolind products undergo factory quality control followed by an individual inspection before dispatch. If you believe your product has a manufacturing defect, contact us with your order number and supporting photographs or video.

Under our voluntary limited product guarantee, a confirmed manufacturing defect reported within 30 calendar days after delivery may qualify for replacement, refund or another suitable remedy.

Examples we may investigate as possible defects

• A material or manufacturing issue visible before installation.
• An incorrect cut or specification compared with the SKU ordered.
• A coating or adhesive failure confirmed as unrelated to installation, impact or misuse.
• A product that arrived damaged before installation was attempted.

Issues not normally treated as manufacturing defects

• Dust particles, air pockets or misalignment caused during application.
• Cracks, scratches or chips caused by impact, handling or installation.
• Damage caused by unsuitable chemicals, solvents, tools or third-party adhesives.
• Normal wear, accidental damage or use outside the intended purpose.
• Installation on a different vehicle model, model year, screen size or screen orientation.

6. Fitment and Installation Responsibilities

Before ordering, compare the vehicle model, model year, display size, display orientation and any relevant screen shape or camera cut-outs with the information on the product page. Contact us with a clear screen photograph before ordering if you are uncertain.

If Autolind supplied an incorrect SKU or the product listing was materially inaccurate, contact us so that we can review the matter as an Autolind fulfilment or product-information issue.

If the customer selected the wrong model or size, the new, unused and uninstalled product may be returned under the 30-day voluntary return policy. A protector that has already been peeled or installed is normally not eligible for a change-of-mind return.

Autolind screen protectors may use an intentional perimeter inset of approximately 1 mm to help reduce visible white edges and lifting. This design allowance does not, by itself, indicate that the protector is incorrectly sized or defective.

For the best result, install the protector in a clean, low-dust environment and follow the supplied installation guide and relevant video tutorial before removing the backing.

7. How to Request and Send a Return

1. Contact Autolind by email or WhatsApp before mailing the product.
2. Provide your order number, the reason for the request and supporting photographs or video where relevant.
3. Wait for confirmation that the return is eligible and for any necessary packing, identification or shipping instructions.
4. Mail the approved return to the authorized Shanghai return address shown below.
5. Send us the tracking number after the return has been mailed.

This address accepts approved returns by mail only. It is not a retail store and does not provide walk-in return service.

Contacting us before mailing allows us to identify the return and provide the correct instructions. Do not send returns to our registered company address in Kunshan.

For a customer-paid return, use a trackable shipping service and retain the tracking record. Autolind cannot take responsibility for a voluntary return that is lost before reaching the authorized return location.

8. Return Shipping Costs

No restocking fee is charged for an approved return that complies with this policy.

9. Refund Processing

After an approved return reaches the authorized Shanghai return location, we will inspect it and notify you of the outcome. We aim to process an eligible refund within 10 calendar days after receiving and inspecting the approved return.

Refunds are issued to the original payment method wherever possible. Your bank, card issuer or payment provider may need additional time to display the completed refund.

• Coupons and promotional discounts have no separate cash value.
• A voluntary-return refund is based on the amount actually paid for the eligible returned product.
• Autolind does not deduct a restocking fee from an approved return that complies with this policy.
• A separately charged Shipping Protection fee or other completed service fee is normally non-refundable after dispatch for a change-of-mind return.
• Where the return results from an Autolind error, confirmed defect, confirmed transit problem or mandatory legal right, the refund and related costs will be determined in accordance with the circumstances and applicable law.

If a product has been handled beyond what is reasonably necessary to inspect it, a deduction for diminished value will only be made where permitted by applicable law.

10. Cancellations, Pre-Orders and Replacements

Cancelling before dispatch

Contact us as soon as possible if you need to cancel an order. If the parcel has not been dispatched, we will normally cancel it and refund the amount paid, including any optional Shipping Protection fee.

Pre-orders

A standard pre-order may be cancelled for a full refund before dispatch. If Autolind cannot dispatch the product within the stated 14-calendar-day pre-order period, we will contact you. You may accept a revised dispatch estimate or cancel the affected item for a full refund.

After dispatch

Once an order has entered the carrier network, cancellation may no longer be possible. You may request an eligible return after delivery under this policy and any applicable legal rights.

Voluntary exchanges

Autolind does not currently offer direct voluntary exchanges. If you would like a different model or size, return the eligible new and unused product under this policy and place a new order.

Approved replacements

A replacement supplied to resolve a confirmed fulfilment error, transit claim or product-quality problem is a claim remedy and is not treated as a voluntary exchange.

11. Mandatory Consumer Rights

Nothing in this policy excludes, restricts or modifies a consumer guarantee, cooling-off right, implied warranty, statutory remedy or other protection that cannot legally be excluded in the country where the product is sold.

Where this policy and a mandatory local rule differ, the mandatory local rule applies. Available remedies may therefore vary depending on the destination, nature of the issue and applicable law.